How do you handle a confrontation when you expect to be accused of having done a bunch of bad things?
The key is nothing but empathy. Here is how you can master a difficult conversation with your counterpart especially when the counterpart is not so happy with you or if its a conflict resolution. The technique is known as “Accusation Audit”.
What is accusation audit?
It’s all about how genuine you can come across as. Make the counterpart trust you. And you can handle the situation well.